Refund Policy
At Revive Photobooth, we strive to provide the best experience for your events. We understand that sometimes plans change, and we want to be as accommodating as possible. Below are our policies regarding cancellations and refunds.
Cancellation and Refund Policy:
Cancellations Made 30 Days Before Event:
Full Refund: If you cancel your booking 30 days or more before the scheduled event date, you are eligible for a full refund of all payments made.
Cancellations Made 15-29 Days Before Event:
Partial Refund: If you cancel your booking between 15 to 29 days before the scheduled event date, you will receive a 50% refund of all payments made. The remaining 50% will be retained as a cancellation fee.
Cancellations Made Less Than 15 Days Before Event:
No Refund: If you cancel your booking less than 15 days before the scheduled event date, no refund will be issued. This is due to the difficulty in rebooking the date on short notice.
Rescheduling:
We understand that sometimes dates need to be changed. You may reschedule your event date one time without any additional charge if the request is made at least 15 days before the original event date. Rescheduling requests made less than 15 days before the event will incur a rescheduling fee of $100.
Refund Process:
To request a refund, please contact our customer service team at bejoyfull2@gmail.com or call us at [phone number]. Please provide your booking details and the reason for the cancellation.
Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Non-Refundable Situations:
No refunds will be provided for any services that have already been rendered.
Refunds will not be issued for cancellations made less than 15 days before the event, except in cases of severe weather or other emergencies that make it impossible to hold the event. These situations will be reviewed on a case-by-case basis.
Contact Us:
If you have any questions about our refund policy, please contact us:
Revive Photobooth Email: bejoyfull2@gmail.com
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